Hey Jacob! I just audited your Live Help session, and I really appreciate how you redirected learners to other tutors when you weren't certified in a topic. It's great that you directed a learner on how to contact User Support when they were facing tech issues! We really appreciate you hosting Live Help and helping us enhance the product experience with a steady flow of tutors. Hopefully you'll be able to have a proper tutor-learner math interaction in your next session, when a learner comes in with a question on a topic you're certified in. Thank you for volunteering at Schoolhouse! Feel free to reach out to me (Anuska) on Slack if you have any questions!
Tutor · 2 yr. ago