You were very warm and gentle with the learner. You created an informal learning environment giving him the space to share his views, even though it was on chat, showing that he was comfortable enough with you. You also referred to Richard by his name throughout the session which escalated a sense of familiarity, so very well done with that. Thank you for patiently repeating any questions the learner had doubts on as well.
Tutor · 5 mo. ago