While we're excited to connect people around the world to help each other learn, we realize that this comes with risks that must be carefully addressed. Building a safe environment for our community to connect is our top priority.
Below, you'll find a summary of some of the key safety measures we use to protect our learners and tutors.
User Screening
Background checks - We conduct background checks for tutors over 18 (with exceptions for those joining through trusted partner organizations) to verify their suitability for working with learners.
Age verification - Ensuring age is critical so we can pair tutors with appropriate learners for a peer-to-peer setting, and so that users can be confident that they're interacting with people who are who they say they are. New users complete a brief visual age estimation process powered by Yoti technology.
Screening - All new accounts undergo a thorough screening process before they are permitted to access sessions.
Device monitoring - We use device fingerprinting technology to identify suspicious accounts and prevent users who have been banned from creating new accounts.
Proactive Moderation
Mandatory safety training - Every tutor completes a training covering safety protocols and best practices before leading their first session.
Session recording - All tutoring sessions are recorded and regularly reviewed by our team to ensure quality and safety standards are maintained.
Supervised communication - Text-based communication on our platform is moderated, including direct messages between tutors and learners. Learners and tutors are not permitted to share contact information.
Immediate intervention - Tutors have the tools to mute or remove disruptive participants, and any learner removed for inappropriate behavior has their account frozen pending investigation from our team.
Community Reporting
Easy reporting system - All community members can quickly report concerns about other users to our safety team through our platform.
Timely response - Our safety team carefully reviews every report and takes appropriate action promptly, whether that's coaching, increased monitoring, or account suspension.
Clear expectations - Users are informed about Community Guidelines throughout their journey at Schoolhouse, and encouraged to share any potential concerns with us. Users who do not follow these guidelines receive systematic warnings and consequences on their accounts.
If you have any questions, concerns or feedback, please reach out to us via User Support.