Why get certified?

• What are the benefits of earning Schoolhouse.world certifications?

  Besides letting you tutor at Schoolhouse, your certifications also allow you to showcase your mastery in math or other topics. Your certifications also become a part of your portfolio, which can be shared online through a convenient link. This transcript is a great way to demonstrate academic achievement, especially to colleges! UChSome readers

Getting Certified

• How do I complete a certification?

  Steps on how to complete a certificationFeatured

• Are honorary certifications included on your transcript/portfolio?

  No. The portfolio/transcript on Schoolhouse is currently designed mainly to be useful to colleges who accept it on their applications (see College Partners on the Partnership pages) and use the portfolio/transcript as a source of more data points on students. Video certifications are an alternative way to demonstrate mastery of subject material, and tutoring statistics show volunteerism and service. Honorary certifications on Schoolhouse are grantedFew readers

• How long will it take to find out if my certification has been approved?

  You should receive an approval or rejection on your certification request within a week of when you submit your certification request. If you do not receive a message about your certification decision after one week, you may email [email protected].Few readers

• What if I don’t earn 90%––can I try again?

  Few readers

• What if I don’t have a webcam or am unable to use the certification recording system?

  If your computer does not have a webcam or you are unable to use our certification recording system, you can do one of two options: You can create a Zoom meeting and record yourself completing the certification (with your full screen shared and camera on). Then, you can send the Zoom recording to [email protected] by uploading it or using Google Drive so we can process it. Use two different devices. Use one device to film yourself while completing the certification test anFew readers

• What happens when peer reviewers flag a submission?

  Flagged submissions are reviewed by a team of internal volunteers who investigate the claims made by peer reviewers. If the peer reviewer’s concern is validated, the user will be informed of their violation and asked to resubmit. Cases of dispute or recurring violation will be escalated to our Certification team, consisting of experienced educators and high achieving students. This team will determine the appropriate action, which may include a live audit to assess the user's reported mastery inFew readers

• How do I get certified?

  You can view all certifications you have earned in your portfolio, which is found by selecting your profile, then "My Portfolio" as shown below: You can also view your Certifications (and earn more!) at any time by selecting the "Certify" tab in the relevant subworldFew readers

• What should I do if I get a “NotAllowedError” or “NotFoundError” when trying to start my certification video?

  When you receive a "NotAllowedError" or a "NotFoundError", it often refers to a situation with your webcam or microphone. NotAllowedError What does it mean? You have the devices connected, but you rejected our authorization request How can I fix it? Please visit this page and either select "Ask (default)" or "Allow" for Camera and Microphone Reload the certification page and click on "Turn on mFew readers

Trust and Safety

• What happens if someone cheats on a certification?

  If we detect suspicious activity, our Certification team will conduct an investigation and decide on the appropriate action from the following possibilities: Rejection of video with the opportunity to resubmit. Live questioning to validate the applicant's content knowledge. Blocklisting from our system, along with invalidation of all certifications earned. Blocklisting incidents will be reported to organizations that inquire about your score.Few readers

• How does Schoolhouse.world verify someone's identity?

  While users abide by an honor statement, their transcript also links to their submission videos so universities can verify identity if they suspect violation of our honor statement.Few readers

• What steps are taken to avoid implicit bias in the assessment?

  The actual grading is done by Khan Academy’s website. Peer reviewers only verify that users followed protocol by following a narrow checklist of requirements (for example, that users got at least 90% on the assessment and explained their reasoning on questions). Additionally, peer reviewers who flag submissions without reasonable cause will be investigated and potentially removed from the system.Few readers

• How is cheating prevented?

  All users record themselves with screen-sharing and camera on, following protocols that minimize opportunities for cheating. They must thoroughly explain each problem they solve for the recording, which validates that they are doing the work. Peer reviewers look for suspicious behavior and flag any indication of policy violations. Finally, videos may be subject to further analysis at any time if our team or an inquiring institution has reason to suspect cheating.Few readers

• What are the terms and conditions of certification applications?

  These items may not be in the room while recording: Headphones/Earbuds Any electronics besides your computer/recording device Sunglasses, or anything that unnecessarily covers the face (religious head covers are permitted) You may only use a calculator when explicitly permitted in the test question. If the question requires a graphing calculator and you do not have one, Desmos can be uFew readers

• Can I peer review my friends?

  To avoid bias, peer reviews are randomly assigned to users all over the world.Few readers

Requirements

• What are the different options for certifications?

  If you'd like to get certified in a math/science subject, then you may request a certification by submitting a video of yourself working on the appropriate Khan Academy test. For the SAT subject, you will instead request an honorary certification by submitting an explanation and documentation of your scores. You can get honorary certifications to tutor in the Reading & Writing anFew readers

• What am I allowed to use while I’m getting certified?

  You are always allowed to use , a device with a webcam, and any other tools that are explicitly asked for on a unit test (such as a calculator). The Khan Academy tests have a built-in drawing tool that you can use to show your work on the screen if you would like. For example, if a calculator, graphing calculator, or a z table are recommended on the unit test, you may use one as long as you explain your work on the Khan Academy certification test qFew readers

• What are the requirements when I record a certification?

  Please record your whole screen. You may only have the following tabs open: Schoolhouse.world, Khan Academy, and Desmos (can only be used when a question allows a graphing calculator). All other tabs are prohibited. You may not have any other applications open except your internet browser. If you want to show your work on the screen, please use Khan Academy's built-in drawing/annotation tool. You may also do your work on a piece of paper, but you must still explain yFew readers

• What if the file I am sending to manually submit certifications is too large?

  In order to manually submit certifications to [email protected], we do need you to send a file. Usually when an email attachment is too large, your email provider will give an option to upload it. For example, Gmail lets you upload it to Google Drive and other email providers often offer something similar. Try using Google Drive, Dropbox, or any similar service. If you're still having trouble, email [email protected] and we will help you.Few readers

• What items are prohibited when I record a certification?

  color 000000 (These items may not be in the room while recording. Headphones/Earbuds Any electronics besides your computer/recording device Sunglasses, or anything unnecessary that covers the face You may only use a calculator when explicitly permitted in the test question. If the question requires a graphing calculator and you do not have one, Desmos can be used instead.)Few readers

• How do Course Challenges work?

  If you get certified in a Course Challenge, that means you're eligible to tutor in any one of the units in the course. There is no need to also get certified within each unit if you've done the Course Challenge.Few readers

• How do you get certified in 'Experimental'?

  Certifications are not currently needed for topics in the “Experimental” category. To tutor in it, you just need to be a tutor on the platform with at least one other certification. When you go to host a session or series in an experimental topic, you’ll need to specify how you’re qualified to host that topic. For example, for “Physics” or “Computer Science”, you might list classes you’ve taken in this subject or relevant tutoring experience.Few readers

• What should I do if my certification recording fails to upload?

  If your video fails to upload, the website should direct you to download the video to your own computer, then have you click through to a link where you can drop in that file and upload it. After you upload this file via this method and get approval by a Schoolhouse admin or volunteer, it will enter the normal certification peer review pool. It may take a couple days longer to hear back when you have to do this backup upload process, but you should still hear back on your certification within aFew readers

• What if I want a pending or completed certification removed?

  You can email [email protected] and our engineer will help you remove any pending or completed certifications you are wanting removed.Few readers

• What devices and browsers work for certifications?

  Schoolhouse.world offers certifications in a variety of categories, including math subjects, science subjects, and some specific test prep categories. For most math certifications, you have to record yourself solving problems on Khan Academy. In these cases, personal computers, including laptops and desktops, work best for completing certifications. Devices such as iPads and tablets are incompatible with our system for recording the certification videos. Google Chrome is our only officially-suppFew readers

• Why am I unable to start my certification recording?

  This may happen for various reasons, so the first thing you want to make sure is that you are using a laptop, personal computer, or desktop for the certification. Devices such as iPads and tablets are incompatible. If the problem still persists, first check your settings in System Preferences to make sure that Google Chrome has permission to access your mic and webcam, and permission to share/record your screen. (https://storage.crisp.chat/users/helpdesk/website/12932e0820ea8700/image3zfh4Few readers

• What if I have a disability that prevents me from following one or more of the certification guidelines?

  Please write to us via the Chat feature (located at the bottom-right corner of our Help Desk) and explain your disability, and we will help you find a workaround.Few readers

• How do I check what certifications I have completed?

  There are two ways for you to check which certifications you have completed: Go to your certifications page. Here, you can see your pending certifications and completed certifications. You also have the option to start a new certification. Go to your portfolio. Here, you can see all of your completed certifications.Few readers

• How to effectively peer review a certification?

  When peer reviewing a video certification, you will be asked to complete the following checklist to confirm if the student’s certification submission met the criteria outlined below:Few readers

• Can I upload my Schoolhouse certification video to another site (such as YouTube)?

  Yes! We know you put a lot of effort into explaining your process and mastery of a topic when creating a certification video for Schoolhouse. That effort can make an impact on someone else's understanding, and help them get unstuck! Therefore, uploading your self-created certification video to a 3rd party site (like YouTube) is fine by us. 👍Few readers