Skip to main content
All CollectionsCertificationTroubleshooting Certifications
What should I do if I get a “NotAllowedError” or “NotFoundError” when trying to start my certification video?
What should I do if I get a “NotAllowedError” or “NotFoundError” when trying to start my certification video?
Updated over 2 weeks ago

When you receive a "NotAllowedError" or a "NotFoundError", it often refers to a situation with your webcam or microphone.

NotAllowedError

What does it mean?

  • You have the devices connected, but you rejected our authorization request

How can I fix it?

  1. Please visit this page (chrome://settings/content/siteDetails?site=https%3A%2F%2Fschoolhouse.world%2F) and either select "Ask (default)" or "Allow" for Camera and Microphone

  2. Reload the certification page and click on "Turn on mic and webcam"

  • Note: If you select "Ask (default)", you'll need to click on "Allow this time" or "Allow every time" after Step 2

  • Note: If you still run into any issues after completing both steps, please reach out to User Support. In your message, please explain the situation (screenshots are helpful!) and indicate that you would like to speak to the team.

NotFoundError

What does it mean?

  • You do not have all of the devices connected that we’re looking for. Maybe you have the webcam, but not the mic, or vice-versa

How can I fix it?

  • Please reach out to User Support. In your message, please do all of the following:

    1. Let us know that you're running into the "NotFoundError"

    2. Indicate that you would like to speak to the team

    3. Send screenshots of what you see when you open these two links: chrome://settings/content/microphone and chrome://settings/content/camera

  • From there, an engineer can help you figure out how to fix the error

If you do not have a webcam to complete your certification video, please visit this FAQ article.

Did this answer your question?